Return & Refund Policy

Last Updated: June 2026

At Hamza Dry Fruits, customer satisfaction is important to us. We take great care to ensure that all products are packed and shipped in excellent condition.

Open Parcel Before Payment Policy

To provide complete confidence in your purchase, customers are allowed to inspect their parcel before making payment where the courier service permits this facility.

Customers are encouraged to verify that the received products match their order before accepting delivery.

Returns & Refunds

Due to the nature of food products, dry fruits, dates, nuts, seeds, and other edible items sold by Hamza Dry Fruits are generally non-returnable and non-refundable.

Change of Mind

Returns, exchanges, or refunds due to a change of mind, personal preference, incorrect selection by the customer, or no longer wanting the product are not accepted.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during transit, defective, expired, or different from what you ordered, please contact our customer support team within 24 hours of delivery.

To process your request, you may be asked to provide:

  • Order Number
  • Photos of the Parcel
  • Photos of the Product
  • Description of the Issue

After verification, Hamza Dry Fruits may offer a replacement, store credit, or refund where applicable.

Non-Returnable Items

  • Opened Food Products
  • Used Products
  • Products Damaged After Delivery
  • Products Returned Without Prior Approval
  • Orders Refused After Shipment Without a Valid Reason

Refund Processing

If a refund is approved, it will be processed using the original payment method or another mutually agreed method. Processing times may vary depending on the payment provider or bank.

Contact Us

For any concerns regarding your order, please contact our customer support team using the contact information available on our website.

By placing an order with Hamza Dry Fruits, you acknowledge and agree to this Return & Refund Policy.