Shipping Policy
Last Updated: June 2026
At Hamza Dry Fruits, we are committed to delivering premium quality dry fruits, dates, nuts, seeds, and gift baskets safely and efficiently across Pakistan. Please review our shipping policy to understand how orders are processed and delivered.
Order Processing
All orders are processed after order confirmation and payment verification.
Orders are typically processed within 1 to 2 business days. During peak seasons, sales events, or public holidays, processing times may be slightly longer.
Customers will be notified if there is any unexpected delay in processing their order.
Delivery Areas
We currently deliver to all major cities and towns across Pakistan through trusted courier partners.
Delivery availability may vary for remote locations. If delivery is unavailable in your area, our team will contact you after order placement.
Estimated Delivery Time
Estimated delivery times are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Major Cities | 2 to 4 Business Days |
| Other Cities & Towns | 3 to 6 Business Days |
| Remote Areas | 5 to 8 Business Days |
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on order value, weight, destination, and ongoing promotional offers.
Free shipping promotions may be available on selected products or order values and will be clearly displayed on the website.
Order Tracking
Once your order has been shipped, you may receive shipment details and tracking information via SMS, email, or WhatsApp, where available.
Customers can contact our support team for order status updates if required.
Cash on Delivery (COD)
Cash on Delivery is available for eligible locations within Pakistan.
Hamza Dry Fruits reserves the right to restrict COD services for certain locations, high-value orders, or based on previous order history.
Delivery Attempts
Courier companies generally make multiple delivery attempts before returning a parcel.
Please ensure that the provided contact number, shipping address, and recipient details are accurate to avoid delays or failed deliveries.
Damaged or Missing Items
If you receive a damaged package or find any item missing from your order, please contact our customer support team within 24 hours of receiving the shipment.
To facilitate a quick resolution, customers may be asked to provide:
- Order Number
- Photos of the Package
- Photos of the Received Products
- Description of the Issue
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Hamza Dry Fruits is not responsible for delivery delays, additional shipping charges, or failed deliveries caused by incorrect or incomplete addresses provided during checkout.
Public Holidays and Peak Seasons
Delivery times may be extended during:
- Eid Holidays
- Ramadan
- National Holidays
- Promotional Campaigns
- High-Demand Seasons
We appreciate your patience during these periods.
Contact Us
For shipping-related questions, order tracking, or delivery assistance, please contact our customer support team through the contact information provided on our website.
Thank you for choosing Hamza Dry Fruits. We appreciate your trust and look forward to delivering premium quality products to your doorstep across Pakistan.